Claims Center

Americas’ insurance is subject to claims arising out of catastrophes, which can be caused by various events, particularly hurricanes, but also can include earthquakes, tornadoes, wind, hail, fires, and other severe weather. The frequency and severity of catastrophes are inherently unpredictable.

Catastrophes are stressful, but we don’t believe settling your insurance claim should be. You might not know what to do when something happens to your home. But we’re here whenever you need us, and we’ll help you understand exactly what you need to do to get your insurance claim resolved simply and efficiently.

Whether you need to report a claim, follow the progress of an existing claim, find Repair Locations, or simply want to get more information about the Americas claims process in general, you’ve come to the right place!

Americas Insurance will provide you with the comprehensive insurance coverage to suit your needs. If you are looking for more specific information about our policies feel free to contact us.

The Claims Process

Response: We at Americas pride ourselves with prompt response to our insureds when they suffer a loss. You, as an insured with the Americas Insurance Company, can expect to be contacted within 24 hours of your reported loss. Your property will be inspected by one of our competent claims companies within 72 hours. In a major catastrophe, these time promises sometimes can’t be kept due to several hundred claims, but we will give you our undivided attention once we meet with you and inspect your damages.

Reporting a claim

You can report a claim by contacting us or reaching our Claims Office by calling us at (504) 528-9555 (or at our toll-free number 1-800-742-3109) during our business hours of Monday through Friday, 8:30am to 5:00pm. To expedite the process, please have your policy number on hand.